01
Battery & charging
- You’re seeing
- Dies before it finishes, won't hold a charge, or won't leave the dock.
- What we do
- We find where the charge is being lost — the battery, the contacts or the board — and quote the part that fixes it.
Bot Bench · Services
We don’t only fix broken ones.We service the ones that still run.
A machine that still runs is not a machine that is being maintained. The brush packs with hair, the filter clogs, the sensors haze over — and it keeps going until the day it stops mid-carpet. This is that work, done before it gets there.
R600a service, flat.
Parts the machine needs are on top of that, and a repair the service uncovers is quoted on top as well — extra labour and extra parts. The R600 covers the service on its own; it is not a repair price.
What a service covers
- 01
Main brush and roller
Stripped out and cleaned — hair and thread cut away, the brush guard and the cavity it runs in cleaned out.
- 02
Side brushes
Cleaned, and checked for wear.
- 03
HEPA filter
Tapped out. Rinsed only where your model's filter is rinse-safe, dried properly before it goes back, and we say when it is past saving.
- 04
Sensors
LiDAR turret, drop and cliff sensors, bumpers. Dry microfibre only — no water and no solvent near a sensor cover.
- 05
Charging contacts and the dock
Contacts and pins cleaned; the dock's dust bag, tanks and mop pads seen to.
- 06
Drive wheels and front caster
Hair cleared, and both checked to turn freely.
- 07
Wear parts
Checked against how they actually wear: filters every 2–3 months, rollers at 6–12 months, brushes and guards when they are worn.
- 08
A report
What is worn, what is fine, and what will need doing next.
What we fixSix things account for almost every robot vacuum that comes onto the bench.
Here is what each one looks like, and what we do about it.
02
Brushes & rollers
- You’re seeing
- Stopped spinning, wrapped in hair, or squealing on the tiles.
- What we do
- We clear what is wound in, find what has stopped turning, and quote the brush, roller or motor it needs.
03
Wheels & drive
- You’re seeing
- Circles one room, won't climb the rug, or grinds instead of turning.
- What we do
- We check each wheel and its drive, find the one that is slipping or grinding, and quote the part.
04
Sensors & navigation
- You’re seeing
- Bumps the furniture, loses the map, or can't find the dock.
- What we do
- We check the sensors it steers by, find the one giving it bad information, and quote the repair.
05
Dust bin, filters & airflow
- You’re seeing
- Weak suction, a trail of dust behind it, or a smell when it runs.
- What we do
- We follow the air from the brush to the bin to the filter, find where it is lost, and quote what needs replacing.
06
Water tank & mop module
- You’re seeing
- No water, too much water, or a pump that stopped lifting.
- What we do
- We find whether it is the tank, the pump or the module, and quote the part that puts it right.
We quote before we work.Every time.
Every job is quoted from what the diagnostic finds.
- Service
- R600A service, flat.
- Diagnostic
- R500
- Labour
- R300/hour
- Parts
- As quotedPriced into your repair quote, and approved by you before anything is opened.
Nothing is opened and nothing is ordered until you have approved the quote.
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