Bot Bench · Pretoria
Robot vacuum repairin Pretoria
It stopped mid-carpet. Or it circles the same spot, or it docks and dies before the job is done. It is almost never the end of the machine — it is one serviceable part, and we will tell you which one before you pay for anything.
Diagnostic R500
Brands
We list the brands we can get parts for.No part, no repair.
These are the robot vacuums whose spares we can actually buy in South Africa, today. Send us the model and we’ll tell you straight away.
If your machine isn’t on the list, ask anyway. We will look for the part, and if there is no parts route we will say so — and tell you not to spend money on it. We are an independent bench: we buy the parts and we fit them.
- Roborock
- Ecovacs
- Xiaomi
- Dreame
- eufy
- Tapo
Services we provide
We don’t only fix broken ones.We service the ones that still run.
A machine that still runs is not a machine that is being maintained. The brush packs with hair, the filter clogs, the sensors haze over — and it keeps going until the day it stops mid-carpet. This is that work, done before it gets there.
R600a service, flat.
Parts the machine needs are on top of that, and a repair the service uncovers is quoted on top as well — extra labour and extra parts. The R600 covers the service on its own; it is not a repair price.
What a service covers
- 01
Main brush and roller
Stripped out and cleaned — hair and thread cut away, the brush guard and the cavity it runs in cleaned out.
- 02
Side brushes
Cleaned, and checked for wear.
- 03
HEPA filter
Tapped out. Rinsed only where your model's filter is rinse-safe, dried properly before it goes back, and we say when it is past saving.
- 04
Sensors
LiDAR turret, drop and cliff sensors, bumpers. Dry microfibre only — no water and no solvent near a sensor cover.
- 05
Charging contacts and the dock
Contacts and pins cleaned; the dock's dust bag, tanks and mop pads seen to.
- 06
Drive wheels and front caster
Hair cleared, and both checked to turn freely.
- 07
Wear parts
Checked against how they actually wear: filters every 2–3 months, rollers at 6–12 months, brushes and guards when they are worn.
- 08
A report
What is worn, what is fine, and what will need doing next.
What we fix
- 01
Battery & charging
Dies before it finishes, won't hold a charge, or won't leave the dock.
- 02
Brushes & rollers
Stopped spinning, wrapped in hair, or squealing on the tiles.
- 03
Wheels & drive
Circles one room, won't climb the rug, or grinds instead of turning.
- 04
Sensors & navigation
Bumps the furniture, loses the map, or can't find the dock.
- 05
Dust bin, filters & airflow
Weak suction, a trail of dust behind it, or a smell when it runs.
- 06
Water tank & mop module
No water, too much water, or a pump that stopped lifting.
Prices
- Service
- R600A service, flat.
- Diagnostic
- R500
- Labour
- R300/hour
- Parts
- As quotedPriced into your repair quote, and approved by you before anything is opened.
Nothing is opened and nothing is ordered until you have approved the quote.
Book a repair on WhatsApp (opens in a new tab)How it works
Tell us what it's doing.
Send the model and what you've noticed. If it's obvious from that, we will say so up front.
It comes to the bench.
Hand it over in Pretoria, or we arrange the courier. R500 diagnostic: we find the fault and quote the repair.
You approve, we fix.
Nothing gets opened, ordered or charged before you say yes.
Getting it to the bench
- Collected in Pretoria
- R200, by appointment.
- By courier
- If you are not in Pretoria, we arrange the courier when you book.
- Dropped off
- By arrangement — we confirm the address when you book.
What we hold to
We quote before we work.Every time.
- Most of these machines come onto the bench for one part. If that's all it is, that's all you pay for.
- Parts we supply are fitted on the bench, and we tell you what went in.
- If the machine isn't worth repairing, we say so. You're out the diagnostic and nothing else.
FAQ
Coverage: Pretoria. Courier elsewhere in South Africa — ask.
Do you come to me?
The bench is in Pretoria. Small machines can be handed over, or we arrange a courier.
What if it isn't worth fixing?
Then we say so. You pay the R500 diagnostic and nothing else.
Which brands?
Only the ones whose parts we can get in South Africa — they are listed above. Send us the model and we'll tell you straight away.
Book a repair
Send the model and what you’ve noticed. If it’s obvious from that, we will say so up front.
- 079 323 1624
- jason@botbench.co.za
- Hours
- Mon–Fri 09:00–17:00, by appointment
Sat 10:00–16:00 - Bench
- Pretoria